Yesterday, I spent about 3 hours on the phone in the afternoon trying to track down someone at my insurance company who could tell me about my car. The name I was originally given as the insurance adjuster handling the case was on vacation. Apparently, his assistant is too. His supervisor was out, as was *his* supervisor. Voice mail in all cases. I called my agent in Wichita, and over the course of several phone calls got several names and a couple redirections… all leading to voicemail. No fault of hers, either… she was eager to help, but there just wasn’t much she could do aside from try to get me in touch with someone who could do something.
I was told by one of the first live humans I talked to that the scheduled pickup from the body shop by the IC on Monday was cancelled. So I called the body shop and the car wasn’t there. Several phone calls later, I find out that the pickup had been cancelled, but then re-scheduled for the same day. Huh.
In addition, my rental car agreement was originally for three days, and was going to run out in a matter of hours. The adjuster was supposed to call to renew it upon looking at the car. The adjuster not only hadn’t looked at the car, but didn’t even know he was supposed to call the rental agency! I could have picked the car up on Friday. It’s a good thing I didn’t pick the car up until Sunday… Hertz would have been calling me wondering what the hell was going on, and I wouldn’t have had a clue. He did call after I told him about it, and told me about another adjuster would actually be looking at the car, taking photos, and sending them to him.
In summary, the name of the adjuster in charge of the case is not the name I was given last week. The name of the adjuster in charge of looking at the car is not the name I was given last week. I was told last week that it would be taken care of last week, and now it’s this week. It might not be until next week that I know what the final verdict is… is it totalled or not? If not, what’s the damage and schedule? Why have I not been kept in the loop regarding the progress? Why was I given names of people who aren’t involved, and left to track down the names of those who are? Why did *I* have to spend 3 hours on the phone yesterday… I pay nearly two grand a year on insurance, shouldn’t that be their job?
Bah. This has gone from the normal unpleasant one expects in such a situation, to damned frustrating.
Just got off the phone with the woman inspecting the car. She thinks it might not be totalled, but it’ll need a deeper inspection to tell. I’ll know by early next week. That’s the good news. The bad news is that, although unconfirmed by me, the face-plate on the stereo may be stolen. If the car is totalled, I don’t give a shit. If it’s not, then GODDAMNIT, WHAT THE FUCK IS NEXT?!
The stereo face plate was in the glove box. The license plate is in my hand. I’m done with this for the next few days… I hope.